Privacy policy

This Privacy Policy explains how MO & MORE (“we,” “our,” “the Site”) collects, uses, and discloses your Personal Information when you visit or make a purchase through our website at https://moandmore.ca or interact with us in any way.

Collecting Personal Information

When you visit or use our Site, we collect information about your device, how you interact with the Site, and the information necessary to process your purchases. If you contact us for customer support, we may also collect additional details.

“Personal Information” refers to data that uniquely identifies an individual. Below is an outline of what we collect and why:

Device Information

  • Examples: Browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and interactions with the Site.
  • Purpose: To ensure the Site loads correctly for you and to analyze Site usage for improvements.
  • Source: Automatically collected through cookies, log files, web beacons, tags, or pixels.
  • Disclosure for Business Purposes: Shared with Shopify and other analytics providers.

Order Information

  • Examples: Name, billing and shipping addresses, payment details (e.g., credit card numbers), email address, and phone number.
  • Purpose: To process payments, ship products, send invoices and confirmations, screen for fraud, and provide relevant marketing if you’ve opted in.
  • Source: Collected directly from you during transactions.
  • Disclosure for Business Purposes: Shared with Shopify and third-party payment processors, shipping providers, and marketing tools.

Customer Support Information

  • Examples: Communication records or additional information provided to resolve issues.
  • Purpose: To assist and provide solutions for customer inquiries or concerns.
  • Source: Collected directly from you.
  • Disclosure for Business Purposes: Shared with customer support platforms where applicable.

Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect data from children. If you believe a minor has shared Personal Information with us, please contact info@moandmore.ca to request its deletion.

Sharing Personal Information

We share your Personal Information with third-party service providers to facilitate our services. Examples include:

  • Shopify: Powers our online store. Learn more here: Shopify Privacy Policy.
  • Compliance and Legal Obligations: We may share data to comply with applicable laws, respond to subpoenas, or protect our rights.

Behavioural Advertising

We use your information to deliver targeted advertisements or marketing tailored to your interests. Examples include:

  • Google Analytics: Tracks customer behavior. Learn more about data usage here or opt-out here.
  • Advertising Partners: We may share data about your purchases and interactions with ads.

To opt-out of targeted advertising:

Using Personal Information

We use your Personal Information to provide and enhance our services, including order processing, shipping, customer communication, and marketing.

Retention

We retain your Personal Information for our records unless you request deletion. For more details, see the “Your Rights” section.

Your Rights

GDPR (For EEA Residents)

If you’re in the EEA, you have rights to access, update, or erase your Personal Information. Contact us at info@moandmore.ca to exercise your rights.

CCPA (For California Residents)

You can request access, correction, or deletion of your Personal Information. To exercise your rights, contact us at info@moandmore.ca.

Cookies

We use cookies to enhance your browsing experience. These include:

  • Necessary Cookies: Enable Site functionality (e.g., cart and login).
  • Performance Cookies: Track usage for analytics.
  • Advertising Cookies: Personalize marketing content.

You can manage cookies through your browser settings. Learn more at All About Cookies.

Do Not Track

We do not alter our data collection practices in response to “Do Not Track” signals.

Changes

We may update this Privacy Policy periodically to reflect changes to our practices or legal obligations.

Contact Us

For questions or concerns, please contact us at:

  • Email: info@moandmore.ca
  • MOMO STUDIO: 370 Highway 7, Unit 115, Richmond Hill, ON L4B 1A7, Canada
  • MO & MORE: Lower Ground THE WELL 486 Front St W, Toronto, ON M5V 0V2

Last updated: Nov. 22 2024

This policy ensures your privacy is respected while shopping at MO & MORE, both online and in-store.