FAQs

We offer a 7-day return and exchange policy from the date of delivery or purchase. You can return items for either:

• Store credit
• Exchange

Returns or exchanges are not accepted after 7 days.

To be eligible for a return, items must meet the following conditions:

• In the same condition as received (unworn, unused, with tags).
• In the original packaging.
• Accompanied by the receipt or proof of purchase.

The following items are not eligible for returns or exchanges:

• Intimate apparel (e.g., panties, bras, shapewear, leggings).
• Hosiery (e.g., tights, socks).
• Custom or personalized products.
• Sale items and gift cards.

Customers are responsible for the shipping fees associated with returning items unless the item is defective or a mistake was made on our part.

To initiate a return:

1. Contact us at info@moandmore.ca with your order number and details.
2. Once approved, we will provide a return shipping label and instructions.
3. Ship your item back as per the provided instructions.
4. Visit our physical stores.

Note: Items sent back without prior approval will not be accepted.

Once we receive and inspect your returned item, we will notify you of approval or rejection within 3-5 business days. If approved, your refund will be processed as your store credit.

Yes, exchanges are available. The fastest way to exchange an item is to:

1. Return the item you no longer want.
2. Place a new order for the desired item after your return is approved.

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us at info@moandmore.ca within 7 days. We’ll resolve the issue promptly.

Yes, items purchased in-store can be returned to our physical location within 7 days of purchase, following the same return eligibility guidelines.

Approved refunds will be credited to your store credit.